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WARNING COVID-19

News on the latest regulations on travel restrictions, required documents, self-isolation period, and swab tests for passengers. CLICK HERE. On the other hand, Terminal 2 remains closed.

Frequently asked questions of passengers at Milan Malpensa airport

Answers to passengers frequently asked questions Malpensa airport

Malpensa airport FAQs
Malpensa airport FAQs
 

What is the best way to connect the airport to the center of Milan by public transport?

Buses are the cheap option (10 euros – one way) and take between 40 and 50 minutes in / from Malpensa airport and Milan central station (Milano centrale). The companies are: Terravision, Malpensa Bus Express and Malpensa Shuttle. Learn more.

Where is the Uber Milan Airport pickup location?

Uber pickup locations at airports are subject to change, so to find your pickup location, always check the Uber app after requesting a ride. Estimated fare from / to Malpensa airport and Milan city center 99 euros (price may be affected by weather, traffic and other factors).

Is there free internet access?

Milan Malpensa airport offers wifi to all passengers for free and with no time limit. Just turn on your device and look for the MALPENSA FREE WI-FI WiFi network

How to get to/from Malpensa and Bergamo airport?

The Orio Shuttle express bus service connects the Malpensa and Bergamo airports with various daily services at a cost of 20 euros per section and 90 minutes the estimated duration of the journey. Learn more.

How to transfer between the terminals?

A free bus service is available for transfers from Terminal 1 to Terminal 2 and vice versa. It operates 24 hours a day, 7 days a week, with a frequency of approximately 7 minutes from 6:00 a.m. at 11.00 p.m., and approximately 30 minutes from 11.00 p.m. at 6:00 a.m. Additionally, there is a rail connection between Malpensa Terminals 1 and 2 available daily from 4:27 a.m. at 00:20 a.m. and it is free for each passenger in possession of a valid ticket from one of the two Malpensa Terminals.

What to do in case of a long layover?

There are many shops, restaurants, bars and cafes (the Briciole bar is open 24 hours on T1). There are 5 VIP lounges available in Terminal 1 that provide exclusive services, comfort and convenience in a relaxed atmosphere. In addition, there are two hotels: Sheraton Milan Malpensa in T1 and Moxy Milan in T2

How to get to/from Malpensa to Linate airport by bus?

The Malpensa Shuttle AIR PULLMAN service connects the Malpensa and Linate airports for 13 euros. Frequency: 8.30 a.m., 11.15 a.m., 1.40 p.m., 4.30 p.m., 6.40 p.m. Journey duration: 70-90 minutes. Learn more.

What to do in case of loss of valuables or luggage?

In case of loss of documentation or personal belongings within the terminal, you must fill in the lost object form . If your luggage or personal effects were lost or damaged during the flight, you should contact your airline.

Is there a luggage storage service?

CORES – tel: (+39) 02 74867277 – Ground floor – Arrivals B: open every day from 6:00 to 22:00

Is there any free parking area in Malpensa airport?

There is a free access area called Area 10 Minuti (10 minute area) for passengers to drop off and pick up. Passengers with reduced mobility or any disability can use this area for up to 4 hours of stay. You must fill out a form within 72 hours of your stay in Area 10 minuti.

Are there currency exchange bureaus and banking services?

Tanto la Terminal 1 como la 2 disponen de servicios de cambio de divisas, oficinas de bancos, cajeros automáticos y reintegro de impuestos (VAT Refund). Ver más

Are there pharmacies and First Aid Services?

At Terminal 1 Ground Floor – Telephone: (+39) 02 58580287 Arrivals: open every day from 8:00 a.m. to 8:00 p.m.
First floor – Telephone: (+39) 02 58582221 Departures B: open every day from 8:00 a.m. to 8:00 p.m.
Also, there is a FIRST AID – on the lower floor -1, south side. Telephone: (+39) 02 748624.02 – 09
In Terminal 2 PHARMACY
Open every day from 08.00 to 20.00 – Telephone: (+39) 02 58583013
Ground floor – Check-in: open every day from 5:00 a.m. to 7:00 p.m.

FIRST AID – Telephone: (+39) 02 74854444
Ground floor – Outside terminal